Client Protection Standards
CAMMA Microfinance Limited adheres to the highest ethical practices and the three basic principles: people, earth and operational sustainability, as well as respect for the environment, society and the community which we live in. Therefore, the eight principles of Client Protection Standards that CAMMA adheres are:
CAMMA is committed to developing products that meet the market demand. Clients are recommended to select products and services aligned with their primary purposes.
CAMMA conducts thorough assessments of clients’ situations to ensure that the loan amount is within their capacity to repay.
CAMMA provides clear, complete, and timely information about our products and services so that clients are aware of loan conditions, prices, and contract before making a decision.
CAMMA offers a competitive price in the market that is acceptable for clients.
CAMMA delivers professional services without discrimination based on race, gender, religion, disability, or character of clients.
CAMMA is dedicated to safeguarding client data and keeping customer personal information confidential.
CAMMA values and resolves all client concerns or complaints. Client feedback is used to improve products, service quality, and staff behavior.
The Board of Directors and management team of CAMMA make decisions on the institution’s strategic plans in alignment with client protection standards and actively oversee the implementation of client protection policies and take corrective actions when necessary. The social goals and client protection policies are widely disseminated to employees at all levels throughout the institution.
